What this document is. These SaaS Terms of Service govern subscription-based use of the LoadBounce™ fleet GPS and load management software platform. They are separate from the LoadBounce™ Broker-Shipper Terms at loadbounce.ai/broker-terms, which govern freight brokerage transactions arranged by LoadBounce™ under FMCSA Property Broker Authority MC-1810905. If you are subscribing to the LoadBounce™ software, these Terms apply. If you are tendering freight to LoadBounce™ for transportation, the Broker-Shipper Terms apply.
LoadBounce™ operates two distinct SMS messaging programs under separate consent and registration. By providing your mobile phone number, you consent to receive automated text messages as described below. Message and data rates may apply per your mobile carrier.
Triggered when you provide your mobile phone number during account registration and check the SMS consent checkbox. The full opt-in flow is publicly documented at loadbounce.ai/sms-opt-in.
| Item | Detail |
|---|---|
| Program name | LoadBounce™ Authentication |
| Message types | One-time passcodes (OTP) for login authentication and account security alerts only |
| Message frequency | Authentication messages only, triggered by your own login activity. No recurring messages. No marketing SMS. |
| Msg & data rates | May apply per your mobile carrier |
| To opt out | Reply STOP to any LoadBounce™ SMS message |
| To get help | Reply HELP or contact help@loadbounce.ai |
| Phone number sharing | Your mobile number is never sold, rented, or shared with any third party for any purpose other than SMS delivery via our authentication provider |
Triggered when you provide your mobile phone number while participating in a LoadBounce™ freight shipment as a shipper, consignee, or other counterparty. Providing your phone number for a shipment constitutes opt-in consent for delivery status notifications about that shipment.
| Item | Detail |
|---|---|
| Program name | LoadBounce™ Delivery Notifications |
| Message types | Automated delivery status notifications about freight shipments you are party to, including pickup confirmations, signature requests at delivery, delivery receipts, and exception alerts (damage noted, refusal at delivery) |
| Message frequency | Approximately 1–4 messages per shipment. No recurring promotional messages. No marketing SMS. |
| Msg & data rates | May apply per your mobile carrier |
| To opt out | Reply STOP to any LoadBounce™ SMS message |
| To get help | Reply HELP or contact help@loadbounce.ai |
| Phone number sharing | Your mobile number is never sold, rented, or shared with any third party for any purpose other than SMS delivery via our messaging provider |
Reply STOP to any message in either program to stop further messages from that program. Reply HELP for assistance, or contact help@loadbounce.ai. For the complete opt-in flow and message templates, see loadbounce.ai/sms-opt-in.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and American Directional Driller, Inc., a Colorado C-Corporation doing business as (dba) LoadBounce™ ("Company," "we," "us," or "our"), operating the LoadBounce™ platform ("Service") at loadbounce.ai.
By accessing or using the Service, creating an account, or subscribing to any plan, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.
If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, do not access or use the Service. Your continued use of the Service following any modification to these Terms constitutes your acceptance of the updated Terms.
LoadBounce™ is a web-based fleet GPS tracking and load management platform for owner-operators, freight fleets, hotshot carriers, construction fleets, and industrial operations. Depending on your subscription tier, the Service includes:
The Service operates on secure cloud infrastructure. We reserve the right to modify, suspend, or discontinue any feature of the Service at any time with reasonable notice.
To use the Service, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. By creating a Tenant Account, you represent that you are authorized to bind the entity on whose behalf you register and that all information you provide is true, current, and complete.
Registration does not guarantee access. All accounts are subject to review, and LoadBounce™ may approve, deny, condition, suspend, or revoke any account in its sole discretion. As part of onboarding and on an ongoing basis, LoadBounce™ may screen motor carrier accounts against the carrier's FMCSA registration, operating authority, safety information, and other available records, and may require enterprise shipper and shipper accounts to submit supporting documentation — which may include a completed W-9, a certificate of insurance, payment or credit references, and an accounts payable contact — before an account is activated.
LoadBounce™ uses commercially reasonable efforts to verify the information provided and to identify fraud or misrepresentation, but does not warrant that it will detect every instance of either and assumes no obligation to screen or monitor any account on any particular schedule or against any particular standard. Approval or continued maintenance of an account confirms only that minimum onboarding requirements were met at the time of review. It is not an endorsement, certification, guarantee, or warranty of any user's safety, fitness, operating authority, financial condition, insurance, or regulatory compliance, and no user may rely on another user's account status as such.
You must be at least 18 years of age to use the Service. By creating an account, you represent that you meet this requirement. The Service is intended for commercial fleet operations; personal use is not the intended purpose.
You agree to notify us immediately at help@loadbounce.ai if you suspect unauthorized access to your account. We are not liable for any loss or damage arising from unauthorized account access resulting from your failure to safeguard your credentials.
Creating an account and accepting these Terms governs your use of the LoadBounce™ software. Access to paid subscription features, freight tendering, and brokerage transactions is additionally subject to your execution of the applicable written agreements — the LoadBounce™ Master Platform Agreement and the relevant Schedule(s), which may include the Subscription Schedule, the Broker–Shipper Schedule, and the Broker–Carrier Schedule — and those activities are not authorized until the applicable agreement has been signed.
No agreement, license, partnership, joint venture, or other obligation arises by implication, conduct, course of dealing, course of performance, or oral statement. Only these Terms, as accepted electronically, together with any agreement signed by both parties, are binding on the parties.
Current plan options and pricing are listed at loadbounce.ai/pricing. Prices are subject to change with 30 days' written notice (see Price Changes below).
Subscriptions are billed monthly or annually in advance via Stripe. All prices are in USD. By providing payment information, you authorize us to charge your payment method on a recurring basis until you cancel.
Usage-based and one-time charges — including identity verification, data storage, document processing, and brokerage or transaction fees — are non-refundable once incurred, including upon cancellation, suspension, or termination. Subscription fees are billed in advance; cancellation and the treatment of the unused portion of a billing period are addressed in Section 6. Any credit for unused, prepaid amounts is provided at our sole discretion and is not guaranteed.
We reserve the right to modify pricing at any time with at least 30 days' written notice to your registered email address. Price changes do not affect First 100 Program members during their active subscription (see Section 5).
If a payment fails, we will retry up to three times over seven days. If payment is not resolved, your account will be suspended. Data will be retained for 30 days from the date of suspension before permanent deletion.
Prices do not include applicable sales tax, VAT, or other taxes. You are responsible for all taxes associated with your use of the Service.
The First 100 Program offers the first 100 qualifying Owner-Operator subscribers a lifetime price lock at the rate in effect at the time of their subscription.
First 100 Program status is confirmed via email upon successful subscription. The benefits and conditions of the First 100 Program are described in this Section 5.
You may cancel your subscription at any time through your account dashboard or by contacting help@loadbounce.ai. Cancellation takes effect at the end of the current billing period. No refunds are issued for the remaining unused portion of a billing period.
Upon cancellation, you will be prompted to export your data immediately. We strongly encourage all users to export before cancellation is finalized, particularly for any regulatory documents and driver records that may be required for compliance purposes.
Following cancellation, your data will be retained for 30 days. During this period:
After 30 days, all account data — including load history, GPS logs, driver records, extracted document text records, and uploaded regulatory files — will be permanently and irreversibly deleted. We cannot recover data after this point.
Claims and legal-hold exception. Notwithstanding the deletion described above, LoadBounce™ will retain records reasonably necessary to comply with legal, regulatory, tax, or recordkeeping obligations (including brokerage recordkeeping under 49 CFR Part 371), to resolve disputes, or to establish, exercise, or defend legal claims, for as long as those purposes require. Such retained records are stored securely and used only for those purposes.
Note: Original document images submitted via Load Document Intake are not retained after extraction. See Section 9 for details.
You may request to pause your subscription for up to 90 days. During a pause:
To request a pause, contact help@loadbounce.ai. Pauses beyond 90 days will be treated as cancellations and the 30-day data retention period will begin.
You may request a full data export at any time during your active subscription or during the 30-day post-cancellation retention window. Exports include load history, GPS logs, driver records, and extracted document text records in standard formats (CSV, JSON, PDF). Original document images are not available for export as they are not retained after extraction.
You agree to use the Service only for lawful commercial fleet operations. You agree not to:
We reserve the right to terminate accounts that violate these provisions without refund.
Fleet operators are solely responsible for obtaining proper consent from drivers before enabling GPS tracking. You represent and warrant that all drivers operating under your tenant account have been informed of and consented to location tracking in compliance with applicable law.
Tenant Accounts are solely responsible for ensuring that Driver Users provisioned under their Tenant Account comply with all applicable employment, wage and hour, workers' compensation, hours-of-service, drug-and-alcohol, licensing, and safety requirements under federal, state, and local law. LoadBounce™ does not classify, employ, supervise, schedule, compensate, or discipline Driver Users; those functions are the exclusive responsibility of the Tenant Account as the Driver User's employer or contracting party.
Except through interfaces and credentials we expressly authorize, you may not access the Service or its data, content, or outputs by automated means, scraping, crawling, or bulk extraction. Where API access is provided, it is subject to any separate API or developer terms, rate limits, and usage quotas we set. You may access quotes, rate estimates, and pricing only with a genuine, good-faith intent to transact, and you may not generate pricing requests without bona-fide transactional intent. We may rate-limit, throttle, suspend, or terminate access for any usage pattern indicating abuse or harvesting, including a sustained imbalance between pricing or quote requests and actual load tenders.
Our pricing models, cost and rate algorithms, and the methodology underlying them are confidential and proprietary trade secrets of American Directional Driller, Inc. You may not reverse engineer, derive, reconstruct, replicate, or attempt to recover those models or their underlying logic by any means, including systematic or repeated querying of the Service or its API. Quotes, rate estimates, and other outputs are provided solely for your own bona-fide freight transactions and remain our confidential, proprietary information; you may not aggregate, resell, republish, or use them to build, train, benchmark, or improve any competing product, model, or service. You agree that a breach of this Section would cause irreparable harm for which monetary damages alone are inadequate, entitling us to injunctive relief in addition to damages and termination, and that we may pursue all available legal and equitable remedies and refer violations of computer-fraud, trade-secret, or other applicable laws to the appropriate authorities.
The Service uses device GPS to provide real-time location tracking. By enabling GPS features, you acknowledge:
LoadBounce™ is not an Electronic Logging Device (ELD) and does not satisfy FMCSA ELD mandate requirements for Hours of Service (HOS) compliance. Do not use LoadBounce™ as a substitute for a compliant ELD if your operation is subject to the ELD mandate.
The Load Document Intake feature allows you to photograph and digitize freight documents — including Bills of Lading, scale tickets, delivery receipts, and similar records — for your own personal recordkeeping. The Service uses AI-assisted image recognition to extract freight and custody information from uploaded images.
This feature is a digital filing tool for your own records. It is not an ELD, it does not track Hours of Service, and it does not create, replace, or substitute for any government-required log, record, or compliance document.
You remain solely responsible for maintaining all legally required records under applicable federal and state transportation regulations, including but not limited to FMCSA regulations. Use of the Load Document Intake feature does not relieve you of any such obligation.
LoadBounce™ stores only the text fields extracted from your document — such as carrier name, origin, destination, freight description, and pickup date. Original document images are never retained by LoadBounce™. The image is discarded immediately after extraction is complete, regardless of whether you confirm or discard the scan result.
Before uploading, the Service will prompt you to save the image to your device. We strongly recommend doing so. Your device's camera roll or local storage is the only place the original image will exist after upload. LoadBounce™ cannot recover or provide a copy of any uploaded image.
Extracted text may contain errors, omissions, or misreadings. AI-assisted extraction is a convenience tool, not a certified transcription service. Because the original image is not retained after extraction, the confirmed text record becomes your record. You are solely responsible for reviewing and correcting all extracted fields before confirming a scan. Do not confirm a scan without verifying its accuracy. We make no warranty as to the accuracy or completeness of any extracted data.
Scan charges are based on a per-account lifetime confirmed scan count:
Owner-Operator (O/O Solo) plan subscribers are charged per confirmed scan at the rates above. Charges are applied before each scan is processed and are non-refundable once confirmed.
Fleet, Site Pro, and Enterprise plan subscribers receive a monthly scan allowance equal to 25% of their base subscription rate at no additional charge. For example, a Fleet subscriber at $25/truck/month receives $6.25/truck/month in free scan value. A Site Pro subscriber at $199/site/month receives $49.75/month in free scan value. Enterprise scan allowances are defined in the applicable enterprise agreement. Scans within the monthly allowance are free; any scans exceeding that allowance in a calendar month are billed at the per-scan rates above. The monthly allowance resets on your billing date and does not carry forward.
Scan charges will appear on your monthly Stripe invoice. We reserve the right to adjust scan pricing with 30 days' written notice.
The LoadBounce™ name, logo, platform code, user interface, and all related intellectual property are owned by American Directional Driller, Inc. The LoadBounce™ trademark is filed with the United States Patent and Trademark Office. Nothing in these Terms grants you any right, title, or interest in our intellectual property. Except for the limited licenses expressly granted in these Terms, nothing in these Terms transfers or assigns any intellectual property between you and LoadBounce™.
You retain full ownership of all data you submit to the Service, including load records, driver information, BOL documents, and GPS tracks. You grant us a limited, non-exclusive license to store, process, and transmit your data solely for the purpose of providing the Service.
We do not sell your operational data to third parties. Aggregated, anonymized data may be used to improve the Service.
If you provide feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, royalty-free license to use such feedback without obligation to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, or that GPS data will be accurate at all times. We are not responsible for decisions made based on Service data, including but not limited to routing, dispatch, load acceptance, or regulatory compliance decisions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AMERICAN DIRECTIONAL DRILLER, INC. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
You agree to indemnify, defend, and hold harmless American Directional Driller, Inc., its officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Denver, Colorado.
You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually. To the fullest extent permitted by law, you waive the right to participate in a class action lawsuit or class-wide arbitration.
Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.
Before initiating arbitration, you agree to contact us at help@loadbounce.ai and attempt to resolve the dispute informally for at least 30 days.
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email to your registered address at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.
Non-material changes (such as formatting, grammar corrections, or clarifications that do not affect your rights) may be made without prior notice.
These Terms, together with the Privacy Policy, any policy referenced in these Terms, and any agreement signed by both parties, constitute the entire agreement between you and LoadBounce™ regarding the Service and supersede all prior or contemporaneous understandings, representations, or agreements, whether written or oral. In the event of a conflict, a signed agreement governs over these Terms as to its subject matter, and a signed Schedule governs over the Master Platform Agreement as to its subject matter.
Our failure to enforce any provision of these Terms is not a waiver of that or any other provision. No waiver is effective unless in writing. Except for changes we make under Section 14, no modification of these Terms is effective unless made in a writing signed by both parties.
You may not assign or transfer your account, or your rights or obligations under these Terms, whether by operation of law, change of control, or otherwise, without our prior written consent; any attempted transfer without consent is void. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.
You and LoadBounce™ are independent contractors. Nothing in these Terms creates any partnership, joint venture, agency, franchise, or employment relationship between the parties, and neither party may bind the other. LoadBounce™ is not the employer of, and has no employment relationship with, any Driver User or other personnel of a Tenant Account.
If any provision of these Terms is held invalid or unenforceable, that provision will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
LoadBounce™ is not liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, labor disputes, utility or telecommunications failures, third-party service outages, cyberattacks, or governmental action.
Provisions that by their nature should survive termination — including those addressing intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, record retention, and this Section — survive any termination or expiration of these Terms.
American Directional Driller, Inc.
dba LoadBounce™
c/o Registered Agents Inc.
1500 N Grant St, Suite R
Denver, CO 80203
Email: help@loadbounce.ai